2020 5-star guard Priscilla Williams verbally commits to Syracuse

first_img Facebook Twitter Google+ Published on September 16, 2019 at 8:00 pm Contact David: ddschnei@syr.edu Five-star guard Priscilla Williams has verbally committed to Syracuse, Williams announced via an Instagram post on Monday afternoon. Williams is ranked third among guards and 11th overall in the 2020 class, according to the espnW 100 list. The 6-foot-2 guard also considered Southern Methodist, Louisville, Mississippi State and Florida State. Syracuse head coach Quentin Hillsman retweeted a screenshot of a scouting report saying “Williams can lead from the guard position, score off the dribble [and] spread the floor with the deep ball.” ESPN’s most recent player evaluations from July describe Williams as an “athletic guard [with a] feathery touch” and that her “mid-range game moves beyond the arc.”Williams is the second player to choose Syracuse in the class of 2020, joining guard Faith Blackstone, a four-star recruit, according to espnW 100.The Branson, Missouri native could join a Syracuse backcourt that includes Kiara Lewis and Emily Engstler, both of whom have eligibility through the 2020-21 season. The Orange’s All-Atlantic Coast Conference point guard Tiana Mangakahia, who will miss this season as she continues to undergo treatment for breast cancer, announced on Aug. 20 she plans to play for SU in the 2020-21 season.AdvertisementThis is placeholder textAs a junior at Branson High School, Williams averaged 27.8 points and 10.1 rebounds per game, sunk 52 three-pointers and recorded a school-record 51 points in a game. She was named to USA Today’s All-USA Missouri Girls Basketball Team and the Missouri Basketball Coaches Association’s Class 5 All-State team in 2019. Commentslast_img read more

Three Keys to Building a Partner Portal to Reduce Churn

first_imgIn my last blog post, I discussed how SaaS companies can leverage their channel partners to reduce customer acquisition costs. While CAC is certainly a great indicator of business growth, there’s another important SaaS metric that should be top-of-mind for virtually every senior executive, board member and investor. Churn. If you work in sales or marketing, there’s nothing more frustrating than spending a ton of time and money on acquiring a new customer only to see another one leave.Can SaaS companies leverage channel partners to minimize churn, too? Absolutely.According to one report, private SaaS companies experience a median churn rate of 8%. Not surprisingly, companies that sell their products predominantly online experience 3 times the churn of those that sell in the field. Moreover, the average churn rate for companies that rely on an inside sales model is slightly higher than those that rely on an outside sales model. Logical, right? It makes sense that companies that interact less with their customers would experience higher churn — precisely why more and more SaaS companies have come to rely heavily on channel partners, who are often seen as trusted advisors by the end consumer, to pedal their software.In a recent Relayware survey of 150 channel partner organizations (resellers, value-added resellers, MSPs and system integrators), we asked, “What are the most important factors that contribute to your loyalty to a vendor?”Somewhat surprisingly, “Short Response Times” and “Good Technical Support” were valued the most highly, while “Sales Training” and “MDF/Co-op” were less of a priority. The results of our survey suggest that partners are really looking for their vendors to provide better and faster support when and where they need it — ie. at the point of customer interaction. Figure 1: What Drives Partner Loyalty? What are the most important factors that contribute to your company’s loyalty to a vendor? Figure 1: What Drives Partner Loyalty?What are the most important factors that contribute to your company’s loyalty to a vendor? From our findings, it’s clear that channel partners are looking for more from their vendors. And since we know that selling through the channel will pay off in terms of reducing churn, it makes sense to invest more to make your channel partners happier and more successful.But, where do you start? Providing partners with an online portal can give them the information they need up front to win more deals and automating renewals and setting alerts will ensure opportunities don’t fall through the cracks later on. Here are a few tips to get started:Make it MobileProvide your partners with the tools they need to quickly access product and pricing information when they’re in front of customers. With more resellers transitioning from pure resellers to value-added partners, they’re representing a wider portfolio of solutions. As such, there’s more for each reseller to remember from a feature/function perspective, pricing, competitive positioning, etc.Make sure your partners have mobile access to the information they need to sell your product. Doing so will minimize unnecessary follow up. Customers expect immediate answers, so make it happen before your competitors do. It doesn’t have to be an overly sophisticated native mobile app. Sometimes just ensuring your portal is responsive and mobile optimized delivers 80% of the value for 20% of the effort.Make it CollaborativeAs noted above, short response times and good technical support are the first and second drivers of partner loyalty. So providing a system for partners to troubleshoot and address customer issues on-site is a must for vendors. But, such interaction doesn’t have to just be between a partner and a vendor. A growing number of vendors are enabling partner-partner collaboration as well. Partners want to communicate with each other – not just the supplier – especially when it can help win a deal or address a customer issue quickly.Make it AutomatedThe reality is that a customer’s decision to leave often times has little to do with the vendor. Sometimes it’s a lack of organizational readiness, or it could be that the original sponsors are shuffled into new roles or leave the company. Whatever the reason, the onus falls on the vendor to alert the partner that a renewal is coming and that communications need to be stepped up. Time-driven alerts should be built into any partner system in order to automate the renewal process and ensure opportunities don’t fall through the cracks.For vendors that incorporate these strategies, they not only stand to benefit from reduced churn, but they also reduce much of the hands-on interaction often required of vendor-partner relationships, ultimately freeing up time for vendors to focus on higher value partner touch points down the road.AddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to PrintPrintShare to EmailEmailShare to MoreAddThis1last_img read more